Employee Spotlight - Ryan Brown, Secret Pro-Bowler and Problem Solver Extraordinaire

Published on November 29, 2021
3 minute read
<a href='https://www.lawmatics.com/blog/author/sarah/'>Sarah Bottorff</a>
Written by Sarah Bottorff

What is your role at Lawmatics, and what does your job entail?

At Lawmatics, I am a Customer Success Specialist. My job is to help, investigate, and solve certain matters law firms encounter while using our software. Whether it is jumping on Zoom, making short videos, or emailing law firms, I’m always happy to help and make sure everything is running smoothly in their account!

How did you end up working for Lawmatics?

I just moved back to San Diego and was casually looking for new job opportunities on LinkedIn and I stumbled upon Lawmatics. I submitted my resume and applied for the position and once I had my interviews with everyone I knew this was gonna be a great place to work and that I would learn so many valuable skills!

What’s the best part of your job?

One of the best parts of my job at Lawmatics is when a customer reaches out and lets you know how much you have helped solve a huge problem. It makes me happy to know that I did something to ease the stress of their hectic schedule!

What challenges have you faced or opportunities you’ve uncovered working remotely during COVID-19?

Working remotely has both its benefits and downsides. One opportunity that came across from working remotely is the ability to work from anywhere. It is nice to have the option of choosing to work from my apartment in San Diego, or back in Redondo Beach with my family. One challenge of working remotely is the lack of face-to-face interactions with my co-workers. Working together in the office allows for clear communication and the ability to easily learn from one another.

Where are you originally from, and how did you end up in San Diego?

I am originally from Redondo Beach, California. I went to school at San Diego State University and fell in love with this city. I went back home for a year after graduation but missed it so much that I moved back!

What do you like to do when you aren’t working?

When I am not working at Lawmatics, I love spending time with my friends and family. Going to concerts, playing golf with my buddies, or going on morning runs are some of my favorite things to do to destress and have a good time!

What is a fun fact most people may not know about you?

I don’t know how or why but I’m insanely good at bowling. Every time I go with friends I beat everyone by a landslide. Watch out for me on the lanes!

What is the one thing you can’t live without and why?

The one thing I cannot live without is hot sauce. If you ask my friends and family I legit put hot sauce on everything. When I lived in Europe for a few months, I made my mom send over so much hot sauce because they didn’t sell the same ones in Europe.

Do you have a favorite saying, quote, or personal mantra and if so, what is it and why?

Growing up my family always told my brother and me that “There is no such word as can’t”. I still stick to this today and remind myself that you should never give up on something even though it is difficult. When things get tough or overwhelming, just take a step back and try to get through it!

Can you walk us through your "Aha" moment - the moment when you realized how powerful the Lawmatics platform is for lawyers and law firms?

I would say my “Aha” moment working at Lawmatics was probably one of the first couple weeks working here. I was shadowing one of the Implementation Specialist on one of their onboarding calls and the client was amazed and in awe about all the functionalities Lawmatics has to offer. Eliminating the workload by automating the intake process for busy lawyers made me realize how powerful the Lawmatics platform really is!

Based on your experience, what words of wisdom or advice do you have for legal professionals looking to help their law firms win more business, impress clients, and be more efficient?

Based off of my experience working at Lawmatics some advice I would give law firms to impress clients and win more business is to adapt to current marketing trends. There are so many different methods to broadcast your firm to reach many new potential clients. If your firm is still reaching clients the old fashion way, step out of your comfort zone and try new things! The easier and more efficient your intake process is on clients, the more likely they will choose you!

Sarah Bottorff

Sarah is the Head of Growth at Lawmatics, the #1 attorney-client relationship management platform that provides law firms with client intake, CRM, and marketing automation. She has over 18 years of marketing and sales experience and has a proven track record of building brands and driving growth at companies like MyCase, Smokeball, CJ Affiliate, Johnson & Johnson, and FastSpring.
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