Client intake and CRM software for large law firms

Manage complex intake, workflows, and growing teams in one legal CRM.

Keep every team aligned from first inquiry through engagement

Automate lead follow-up

Keep prospects engaged with timely, personalized outreach as inquiry volume grows.

Manage every pipeline

Give teams a clear view of where prospects stand and what needs to happen next.

Segment the right audiences

Segment audiences by practice area, intake stage, behavior, and other firm criteria.

See what drives growth

Track intake, marketing, conversion, and team performance with centralized reporting.

Standardize workflows

Build repeatable intake processes that keep staff aligned as inquiry volume grows.

Connect your tech stack

Keep intake connected to the systems your attorneys and staff already rely on.

Client Intake

Standardize intake across teams and practice areas

When inquiries span multiple teams, offices, or practice areas, disconnected intake processes create unnecessary work and missed opportunities. Lawmatics brings forms, follow-up, scheduling, documents, tasks, and pipeline activity into one connected process. Build workflows around the way each practice area operates while giving intake leaders visibility across the firm. Your team can handle more inquiries without working around systems your firm has outgrown.

Bring structure to every intake workflow.

Manage high-volume intake with the Lawmatics Merlin AI suite

01. Merlin AI suite
02. Merlin Qualify
03. Merlin Engage
04. Merlin Copilot

Keep every inquiry moving

Merlin helps intake, follow-up, and reporting move faster.

Merlin in Lawmatics helps large firms evaluate leads, continue follow-up, and find the firm data teams need. Intake can move from initial inquiry to consultation, engagement, document collection, or the next internal handoff with less repetitive work.

Prioritize the right leads faster

Merlin Qualify evaluates leads using firm-defined criteria.

Merlin Qualify reviews the information your firm collects and applies your qualification criteria consistently. It recommends the next step so intake teams can prioritize opportunities and route inquiries to the right team or practice area.

Keep lead follow-up moving

Merlin Engage helps continue conversations with prospects.

Merlin Engage keeps outreach moving through SMS, email, chat, and phone follow-up. Large firms can maintain consistent communication as prospects schedule consultations, provide missing information, or ask about updates and next steps.

Find workflows, reports, and details

Merlin Copilot helps teams build, find, and report faster.

Merlin Copilot helps teams build workflows, generate reports, and find answers from firm data. Ask about intake volume, lead sources, outstanding follow-up, or pipeline activity in plain language.

Bourassa Law Group streamlined lead management and intake with Lawmatics, helping its 25-person team take more calls while reducing manual and duplicate work.

Shawna Goldman

Legal Intake Supervisor,
Bourassa Law Group

Connect Lawmatics with your legal tech stack

Lawmatics connects your intake CRM with case management, communication, calendaring, payments, and other legal technology so information can move between the systems your teams rely on.

Lawmatics connects with the tools your firm uses every day — from calendaring and virtual receptionists to law practice management software — so everything works together, effortlessly.

Keep scaling your large firm

Explore practical resources for improving intake, CRM, automation, and reporting as your firm grows.

Beyond Case Management Guide

Learn why growing firms use legal CRM alongside case management to manage intake, relationships, marketing, and growth before a matter becomes active.

Guide to AI Lead Scoring

Learn how to turn your firm’s intake criteria into a more consistent process for evaluating and prioritizing new opportunities.

Driving Revenue for Law Firms: A Marketing & Sales Leaders’ Guide

Before you spend another dollar on marketing, see how a sharper intake process helps your firm convert more of the leads it already has.

Real customers, real results with AI and automation

Nesevich Law

400

%

Revenue increase

Estate Planning

The Creator’s Law Firm

25

%

Increase in lead conversions

Intellectual Property

Leppard Law

12

%

Conversion rate increase

Criminal Defense

Bourassa Law Group

40

Conversion rate increase

Personal Injury

Sullivan Law & Associates

$

500

Average increase per retainer

Family Law

Florida Women’s Law Group

100

%

Increase in revenue

Family Law

Sterling Immigration Ltd.

120

%

Increase in lead conversions

Immigration Law

Benefits of legal CRM software for large law firms

Large firms need systems that can handle greater volume while keeping teams, workflows, and reporting connected.

Create consistency across teams

Create consistency across teams

Create workflows for different practice areas, offices, lead sources, or intake paths while maintaining shared standards across the firm. Automated tasks, reminders, forms, scheduling, and follow-up reduce reliance on individual processes as teams and inquiry volume grow.

Give leaders better visibility

Give leaders better visibility

Bring pipeline, source, conversion, marketing, and team activity into centralized reporting. Firm administrators, managing partners, marketing leaders, and intake managers can identify bottlenecks and compare performance without piecing together information from disconnected spreadsheets and systems.

Connect growing teams

Connect growing teams

Keep prospect information, communication history, tasks, documents, and intake activity accessible within one legal practice CRM for large law firms. Teams can coordinate ownership and next steps while integrations connect Lawmatics with the broader technology supporting firm operations.

Scale your large law firm with Lawmatics

Frequently Asked Questions

Client intake and CRM software for large law firms helps teams manage the business processes that happen from a prospective client’s first inquiry through engagement. It can centralize lead information, intake forms, communication, appointments, follow-up, documents, pipeline activity, and reporting.

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Lawmatics is a legal CRM built specifically for law firms. It combines client intake, marketing automation, referral management, and data reporting so larger teams can manage prospective client relationships and growth within one connected platform.

Large law firm case management software generally focuses on active matters after a client has retained the firm, including case activity, documents, deadlines, billing, and other legal work.

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A legal CRM focuses more heavily on the relationship and business processes surrounding client acquisition. Lawmatics helps firms manage leads, intake, consultations, follow-up, marketing, referrals, and conversion before and around engagement. It can also integrate with legal software, allowing firms to improve front-office workflows without replacing systems used to manage active cases.

Yes. Large firms can create different intake workflows based on practice area, inquiry type, office, or other criteria while maintaining consistent standards across the firm. Teams can customize forms, pipeline stages, communications, tasks, scheduling, and automation around different client journeys without managing each process in a separate system.

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This gives intake leaders more control over how work is routed while allowing individual teams to collect the information and follow the steps relevant to their matters.

Yes. Lawmatics offers legal software integrations across categories including case management, calendaring, communication, billing, file sync, and other parts of a law firm’s technology stack.

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Lawmatics also offers an API and outbound webhooks for firms that need to build custom connections or move data between Lawmatics and other systems. This can be particularly useful for larger firms with established technology environments, custom reporting requirements, or workflows involving multiple platforms.

When comparing SSO options for large law firm software, firms should evaluate how each platform handles authentication, identity providers, user access, and multi-factor authentication. Larger firms may also need to consider how access is managed as employees join, change roles, or leave the organization.

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Lawmatics supports sign-in with Google or Microsoft credentials and requires multi-factor authentication for users. Firms with specific SSO, identity-management, or security requirements should confirm available options with Lawmatics during the evaluation process.

Legal CRM software can help a large firm handle increasing inquiry volume without adding the same amount of manual administrative work. Automation can support follow-up, data collection, task assignment, scheduling, documents, and reporting, while centralized records give teams a shared view of each prospective client.

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For larger firms, the value is also operational consistency. Standardized workflows make it easier to coordinate across attorneys, intake staff, marketing teams, offices, and practice areas as the organization grows.

Lawmatics data reporting gives firms visibility into the activity behind client acquisition and growth. Leaders can monitor pipelines, lead sources, conversion performance, marketing activity, and other operational trends from information captured throughout the client journey.

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For a large firm, centralized reporting can make it easier to spot intake bottlenecks, understand which sources produce valuable opportunities, compare performance across workflows, and give operations and marketing leaders a shared view of how intake and marketing are performing across the firm.