What is Legal Project Management?

Although some might describe legal project management as a fad, more and more law firms are starting to recognize it asan indispensable business function for increasing your law firm’s all-around performance.So what is it? Legal project management, also known as LPM, defines the framework of a matter early on, solidifying whateveryone can expect throughout the client journey. It involves planning out the entire legal matter using anyinformation initially on hand with the goal of staying on schedule, staying within your budget, and ultimatelyevaluating how well the plan was carried out from both the lawyer’s perspective and that of the client.

The 4 elements of legal project management

1.Define your plan

The first step to managing a new project — or an end-to-end process for your matters in this instance — is defining whatyou’ve set out to do. All projects require a beginning, a middle and an end. So it helps to envision and define exactlywhat it is that you hope to achieve. Be as specific as you can so that you know exactly what it is you want to do, whyyou want to do it, how you plan on executing, and any challenges that may arise along the way.

2.Identify project requirements

In the legal world, efficiency is paramount to staying competitive. Once you’ve defined your project, answer thefollowing questions to help keep everything on track and members of your staff accountable:

– What action items are involved in getting this done?

– What are the deliverables for each action item?

– What are the deadlines for each deliverable?

– What is the order of priority of all action items?

– What is the total allocated budget for expenses?

– What are the possible outcomes for each action item and the project as a whole?

Doing this will help you nail down the project scope and inform who to charge with managing everything from start tofinish.

3.Appointing a project manager

Although it's not necessarily a must, it's certainly a plus to appoint someone on your staff as your law firm’s legalproject manager. Qualifications for said project manager should be a thorough understanding of your legal team’sdynamics in that that appointee is capable of delegating the right projects to the right people per their bandwidth andskills. This ensures that your project isn't merely completed on time but executed as efficiently as possible. Onceappointed, your project manager will keep your team more disciplined and encourage a unified, systematic execution ofmatter management, while allowing for process improvement. They should not only act as a point of contact for members ofthe team, but also keep track of deliverables, manage the allocated budget, and prioritize task importance foroperations.

4.Evaluation

Once you've mapped out your process of handling matters/projects from beginning to end, it's time to execute. Followingcompletion, project management principles encourage an assessment of how the process went compared to expectations.Gather your team and ask the following questions:

• What could go smoother next time?
• Where do you see room for continuous improvement in your execution or project management skills?
• How can you make the process go even faster in the future?

Feedback collected based on these questions will help you improve your internal workflows, client experiences and giveyou a better sense of what to anticipate the next time.

Tips for legal project management

>Prioritize time management in your matters

Time is money yadda yadda yadda… you know the saying. Whether it's your onboarding process or generating documents, it'simportant that you stay accountable for every minute that passes throughout the course of a matter. Stay on top of yourtime, and manage it wisely; the foundation of legal project management is greater efficiency. Create a roadmap of howmuch time you think that each action item and workflow in the matter should take. Prioritizing your timeline upfrontwill eliminate common bottlenecks, and help you avoid rework and delays.

>Use the right tools

Using a cloud-based solution is the best way to manage all projects (or matters) of your firm in one single location.Whether you need to access case details,manage your contacts,send/receive important documents, or communicate and collaborate with clients, a software solution with anywhere,anytime access may be the answer.The latest trends report shows that growing firms are 46%more likely to use client intake andCRM solutions, so if growth is a priority, the right tools for legal project/matter management are a must.

>Effectively communicate with fellow staff

In the absence of effective communication, your staff has no idea who should be working on which task, you find yourselfwith scattered documents, delayed follow-ups, mixed-up dates, and missed deadlines. When you have multiple peopleaccessing a case in your law firm, from lawyers to paralegals tolegal assistants to officemanagers, it's critical that everyone is on the same page about what steps need to be taken next on a matter. Effectivecommunication principles include:

• Concise language
• Positive interactions
• Timely responses
• Effective tools for sharing important dates and client details

A CRM is your all-in-one storehouse with all the information everyone on your team requires for matter details. From allclient communications to important documents, to upcoming dates, a CRM is a centralized platform that ticks off each boxas you go.

>Know your strengths and weaknesses

The overall success of any legal work project plan ultimately relies on the success of your team as a whole. Yourproject manager should have a clear understanding of all of your team's strengths and weaknesses so they can delegate asneeded. From attention to detail, to IT skills, to a flair for personal interaction, assigning the right element to theright team member will significantly affect your overall delivery during a matter. For instance, attorneys andparalegals shouldn’t be touching anythingmarketing related when on a deadline,whereas office assistants shouldn’t be dedicating time to tasks that can be easily automated in a pinch. If you canmanage to tap into the strengths of every one of your staff members then you’ll not only see your efficiency skyrocket,but you’ll find your overall team morale will increase.

>Assess and make improvements wherever necessary

Setting goals alone isn’t enough to ensure that you’ll reach them. Data can help you pinpoint which activities areyielding the results you want, and where you need more work. Tracking your goals is made simple by running reports withlaw firm reporting software. Law reporting software can track KPIs like:

• Number of billable hours
• Number of open matters
• Monthly revenue billed, vs collected
• Individual staff productivity and more

Knowing internal analytics such as these make it simple to reach your objectives. Lawmatics CRM and client intakesoftware comes with powerful reporting software built in, so you don’t have to use multiple programs to get theinformation you need. The data is presented in an easy to read format with personalized insights into how well yourcurrent strategies are working, giving you a better understanding of your performance as a whole. Visual reporting runsreports on key metrics to help measure how close your law firm is to where it wants to be in a way that’s easy todigest.

Benefits of effective project management

>Better planning

When you can manage to map out an execution plan, it makes it much easier to accomplish. With a plan set in place, youhave greater predictability overall of what to expect, and how long each process will take to achieve. Above all, youcan plan for and anticipate any risks and issues that could come up along the way.

>Smoother processes

Planning things out, and monitoring each step as you go means a smoother process overall. Standardizing how you runthings in your law firm is the best way to ensure that nothing slips through the cracks, and no important steps getmissed.

>Less time wasted

Setting deadlines, goals, and planning for the future means less time squandered spreading your energy out in multipleplaces. When you start valuing time the same as you value revenue, you realize how important it is to stay accountablefor each minute of your day. Planning, anticipating, and implementing new initiatives means making the most out of everysecond.

>Happier clients

When you implement legal technology like Lawmatics that tracks every stage of the client process, ensures you stay ontop of your most important deadlines, dates, and communications, and better anticipates your costs, you increase youroverall client satisfaction. By delivering a consistent, effortless, and modern approach to delivering legal services,your clients will give you raving reviews, and refer you to their friends and family.

>Accountability

Staying on top of your most important tasks means remaining accountable for what's working and what's not to becomecloser to your goals. When each member of your project has their duties clearly defined, it becomes easy to measure whocompleted their assigned tasks and who did not. Accountability ultimately differs from responsibility since thecompletion of tasks aren’t just reliant on staff members— they additionally ultimately bear any consequences of failingto carry out tasks. In short, by assuming accountability, you reduce your chances of missing important deadlines andgoals and as such boost your overall performance.

>Money saved

Lawyers who standardize their processes are able to budget more effectively — plain and simple. The end result is morebudget that you can apply to your payroll and overhead. The more efficient your processes, the less time is spentspinning your wheels, and more time taking on more clients and increasing your revenue.

Grow your law firm with Lawmatics

Recent studies showthat implementing law project management into their law firms improves client communication, reduces the chance ofunpleasant surprises, and promises delivering more matters on time and within their budgets. Ultimately, you keep yourlaw firm on track, and exceed your client expectations by standardizing your operations in the most efficient waypossible If you're ready to start introducing legal project management into your law firm, thenLawmatics all in one legal CRM,legal client intake software, andmarketing automation solution can help. Sign up for a freeproduct demo today!

Sources Cited

Clio, 2021 Legal Trends Report, 2021Susan Lambreth, The Latest Trends and Data Points on Legal Project Management, March 2, 2022