Webinar Recap: 6 Ways to Make Your Law Firm Smarter in the Age of AI
“Armies of Expensive Lawyers, Replaced by Cheaper Software.”
This 2011 New York Times headline boldly claimed that expensive lawyers could be replaced by cheaper software. Fast forward to 2023, and we see a more complex picture. Recent studies suggest that nearly 44% of legal work could be automated, yet the demand for human expertise remains strong. The firms that blend automation with human skills are set to dominate the future.
In this webinar Lawmatics CEO and Co-Founder Matt Spiegel is joined by Gyi Tsakalakis, President and Co-Founder of AttorneySync. Both Matt and Gyi bring legal backgrounds and entrepreneurial mindsets to discussing the intersection of cutting-edge technology and the legal client experience.
Time Stamps of Key Takeaways
0:00 — Introductions
Both Matt and Gyi are licensed attorneys who have dedicated their careers to helping legal professionals identify and implement technology to streamline their operations while elevating the client experience. Here you can get to know a bit more about their backgrounds.
6:21 — Technological Integration
Do your systems talk to each other? How can you make holistic decisions about your business if your data is isolated in different channels? In this section, Gyi and Matt discuss why integrations should be table-stakes for legal technologies.
11:16 — Data-driven Decision Making
Law firms that grow don’t base their plans on gut instinct. They employ statistically significant data to inform their choices. Here, Gyi provides some helpful questions to reflect on your current decision-making process.
23:10 — Efficient Processes
Automations free up valuable time to do the things that can’t be done by automations. But automations aren’t the only aspect of efficient processes. Gyi recommends some tools he uses for his business, while Matt offers some use-cases based on his experience as an attorney.
33:24 — Client-centric Approach
When building your firm’s processes, consider the client experience at every stage of their journey. What’s a new client’s experience like when they call your firm for the first time, or when it’s time to pay their bill? Matt and Gyi discuss why legal client experiences, and not just legal outcomes, matter.
41:50 — Continuous Learning and Innovation
If you’re checking out this webinar, you probably already have a mindset of continuous improvement. This isn’t just about re-evaluating your tech stack every 5 years. This section is about identifying opportunities to further your learning year-round.
46:45 — Cybersecurity and Data Privacy
You have to keep your client data secure. You’re also probably bound to ethical standards and privacy regulations, like the European Union’s General Data Protection Regulation (GDPR). Navigating these security and privacy infrastructures can feel discouraging, especially if you don’t have the technical expertise. But, as Gyi mentions, you really only have to ask a few questions to know how secure your systems are.
52:22 — Q&A
Matt and Gyi round out the session by fielding as many of the live questions as they could. Thanks to everyone who contributed their questions to the chat!